Online and Paperless Billing Available for Utility Bills

HS, Utilities Department

More Convenient Payment Options

The City of Amherst has launched a new online billing and payment solution, offering more ways to view and pay your utilities bill, plus the addition of 24/7 phone payments and pay by text. Residents can receive and view bills electronically, make a payment with credit/debit card or e-check, and choose to go paperless. A quick, one-time payment can be made without registering or you can create an account to enjoy more features like setting up automatic payments, saving payment information for later use and viewing history.

• Go Paperless – get your bills via email
• Easy-to-use online portal to access your account and make payments
• Registration is not required to make payment (registration is required for other enhanced services)
• Recurring Scheduled Payments – set up a schedule to pay a fixed amount or the invoice balance on a specific day of the month
• Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment
• Pay by Phone – check your account balance or make a payment 24/7 by calling 844-855-0092
• Pay by Text – get text notifications about your bill and have the option to pay through text message with your default payment method (sign up when making an online payment or within your account)

See our Utilities page for all payment options and frequently asked questions.

DO NOT FLUSH / DRAIN ADVISORY

HS, Utilities Department

City of Amherst

WASTEWATER COLLECTIONS DEPT

Dustin L. Voros, Wastewater Collections Foreman
Office 440-988-7625

DO NOT FLUSH / DRAIN ADVISORY

COOKING GREASE and OILS, WIPES, AND PERSONAL HYGIENE PRODUCTS CLOG SEWER LINES

Various household products are labeled and sold as DISPOSABLE and/or FLUSHABLE. Many baby and adult personal hygiene products along with household wipes and cleaning towelettes are labeled both disposable and flushable. While these products may be marketed as a convenience item in this way, the truth is that these types of wipes have the ability to clog and stop up not only the sewer line on your property, but also can cause blockage and service problems in the public sewer system and lift stations.

Unlike toilet paper, these products DO NOT break down once they are flushed. They can cause blockages in your on-site piping. On a larger scale, when these products make their way into the public sewer system they collect together, causing very large obstructions and clogs in the sanitary sewer mainlines and get tangled in lift stations floats requiring repair or replacement of equipment.

What we all can do to help…
The following items should NEVER be flushed or drained into the sanitary sewer system. Please place these items in the trash.