Utilities Department

480 Park Avenue, Lower Level
Amherst, Ohio 44001

ph (440) 988-4224
fax (440) 988-3118


8:00 am to 4:00 pm - Monday thru Friday (closed on gov’t hoildays)


The Utilities Department is responsible for billing, collection and customer service for approximately 7000 accounts for the electric, water and sewer services that are provided by the City of Amherst. The Utilities office is located on the lower floor of the San Spring Building (next door to the Amherst Public Library).

Payment Information

Payment for your utilities can be made using any of following options:

  • In Person
    Bring to the office during our regular business hours. For additional convenience, there is also drive-up window on the west side of the building that is open Monday through Friday, from 8:00 am to 4:00 pm.
  • By Mail
    All payments via mail should be sent to P.O. Box 470, Amherst, Ohio 44001 (Please do NOT send to the utility office directly)
  • Drop-off Box
    Drop off your payments in the locked drop box on the east side of our building. Please do not place cash in the drop box.
  • Credit Card
    Credit card payments are accepted in the office (Discover, MasterCard and Visa); however a third-party service fee of 2.45% of the payment will be charged.
  • Drug Mart
    Payments are accepted at Discount Drug Mart (Amherst location only).
  • Online Payments
    We do accept online payments but please note a third party service fee will be assessed.
  • Automatic Monthly Payments via ACH
    This service is available to all utility customers upon the completion and return of an

    Automatic Utility Payment Authorization Form

    (also available in the utility office). Automatic payment customers will still receive utility bills at the beginning of the month notifying them of the amount that will be deducted from their designated account on the 15th of each month.